We aim to provide services in a flexible and timely manner and want participants to feel free to talk to us about your expectations and how we can gain mutually agreed outcomes.
There are a few things we ask:
- Tell us if you are unhappy about anything, we are a quality service and want to meet your expectations and respond to your queries in a sincere and authentic manner.
- Please treat us with respect. We will be treating you with respect. No bad language or behaviours are acceptable.
- Please discuss your concerns at any point with us. You can text, email or talk to us directly or get someone else to tell us on your behalf.
- That you attend an appointment or let us know if you cant asap. We try to be reasonable on our staff and to you and ensure that it works for both of us. We want to work as a team with you to achieve your goals. We have an agreement in writing so that you have timely access to what we have agreed to and this allows for open, transparent communication. Feel free to ask us at any point. The agreement is meant to make things open and transparent. If it is not working for you then we need to make modifications so it provides clarity to both parties.